Portfolio
Amanda Douvier
Customer Education & Product Learning Strategist
Designing scalable product learning, customer education, contextual support, and measurable learning systems for complex SaaS products and global audiences.
12+ yearsCustomer education, product learning, and instructional design
52%Higher conversion associated with Zillow Academy participation
30%Reduction in redundant Conversions API instructional content
About Me
Customer education and product learning strategy for complex SaaS products
I design learning experiences that help customers, sellers, and internal teams understand complex products, apply workflows with confidence, and connect learning to measurable business outcomes.
At Outreach, I design persona-based customer learning for AEs, XDRs, managers, and admins, with an emphasis on onboarding, first-value experiences, feature adoption, and workflow clarity.
At Zillow, I co-founded Zillow Academy and helped create education programs associated with a 52% lift in agent conversion and a 13% increase in work-with rate.
At Pinterest, I partnered with PMM, Product, and Engineering to streamline advertiser education, redesign advanced learning paths, and simplify technical learning such as Conversions API training.
My approach is collaborative, strategic, and grounded in the learner experience: identify the real learning problem, shape the right solution, build clear and accessible content, and connect the work back to business needs.
How I Work
Strategy, systems, and impact
I approach learning as a product and business problem first, then design the clearest path from learner need to measurable outcome.
Diagnose the real problem
I use needs analysis, stakeholder input, workflow review, learner signals, and customer-facing insights to define the actual performance or product understanding gap.
Design for business outcomes
I connect learning decisions to outcomes such as adoption, onboarding clarity, confidence, conversion, workflow accuracy, and time to value.
Build scalable systems
I create reusable patterns, role-based paths, academy structures, SME partnership models, and governance practices that help learning scale beyond one-off content.
Measure and improve
I use engagement, completion, confidence, behavior signals, learner feedback, and business metrics to refine learning experiences over time.
Learning Ecosystem Strategy
From learning projects to scalable learning systems
I think about learning beyond individual courses or deliverables. Strong customer education and product learning programs need structure: clear audiences, scalable content patterns, stakeholder alignment, governance, and measurement.
Role-Based Architecture
I design learning around audience needs, product workflows, lifecycle moments, and skill progression so learners can find the right guidance at the right time.
Governance & Content Lifecycle
I create reusable structures, review models, and maintenance practices that help learning content stay accurate, accessible, and aligned to product and business changes.
Stakeholder & SME Model
I partner with Product, PMM, Engineering, Sales, CS, Legal, and subject matter experts to translate internal expertise into clear, usable learning experiences.
Measurement & Prioritization
I connect learning decisions to adoption, onboarding clarity, confidence, conversion, workflow accuracy, and time to value, then use those signals to prioritize and improve.
Work Samples & Projects
Work Samples & Projects
This portfolio includes publicly available work, generalized case studies, independent redesigns, and original learning samples. Some projects are based on work I contributed to at Zillow, Pinterest, and Outreach, and are shared for portfolio demonstration only. Company-specific details, internal data, proprietary workflows, gated lesson content, and confidential materials have been removed or generalized. All product names, trademarks, and branded materials remain the property of their respective owners.
The projects below are individual examples, but together they show how I approach learning strategy across a broader ecosystem: product education, customer education, measurement, workflow support, enablement, and scalable learning operations.
Product Education & In-Product Learning
I translate complex product workflows, technical concepts, and support content into clearer learning experiences that help users understand, adopt, and apply product functionality.
01
Conversions API Course-Style eLearning Prototype
View Content ↗Strategy lens: Visual representation of technical learning redesign
I built an independent course-style prototype to show how the Pinterest Conversions API redesign could translate into a learner-facing experience without using gated Pinterest Academy content. I owned the prototype structure, scenario flow, interactions, and knowledge check, using only public Pinterest resources to model pacing, practice, and troubleshooting.
Read challenge, approach, result
The challenge
The redesign case study explained the strategy, but it did not let recruiters see the learner experience directly. The constraint was privacy: I could not reproduce gated Pinterest Academy content, internal assets, brand files, or proprietary implementation detail.
My approach
I used the same high-level learner journey from the Conversions API redesign: understand conversion visibility, prepare for implementation, and troubleshoot common post-implementation issues.
I created a fictional advertiser scenario and built a course-player experience with an overview, lesson outline, Back/Next navigation, reveal cards, scenario checks, matching-style practice, feedback, and an 80% final knowledge check. All instructional content was modeled from publicly available Pinterest Help Center and developer resources.
The result
The prototype makes the redesign tangible while keeping the actual Pinterest Academy course, gated content, and proprietary details out of the portfolio. If this were moving toward production, I would validate pacing, accessibility, and question difficulty with SME and learner feedback before launch.
Disclaimer
This is an independent portfolio prototype created to visually represent the spirit and structure of my Pinterest Conversions API learning redesign. It is not the actual Pinterest Academy course, does not reproduce gated lesson content, and was built using publicly available information only. Pinterest owns all Pinterest branding, trademarks, product names, and official documentation.
This is an independent portfolio prototype created to visually represent the spirit and structure of my Pinterest Conversions API learning redesign. It is not the actual Pinterest Academy course, does not reproduce gated lesson content, and was built using publicly available information only. Pinterest owns all Pinterest branding, trademarks, product names, and official documentation.
Product education
Pinterest Conversions API Learning Redesign
View Content ↗Strategy lens: Technical learning consolidation
I consolidated four overlapping Pinterest Conversions API courses into one advertiser-focused learning experience. The original content repeated key concepts, mixed advertiser and developer needs, and made the implementation journey harder to follow. I owned the instructional redesign, moved deeper developer detail into handoff resources, and reduced redundant instructional content by about 30%.
Read challenge, approach, result
The challenge
How can technical advertiser education be simplified without losing the implementation context learners need to understand, prepare for, and support the workflow?
My approach
I audited the existing courses to identify repeated explanations, overlapping learning objectives, and technical details that were not always aligned to the advertiser’s role. I then reorganized the content around a clearer learner journey: understanding conversion visibility, preparing for implementation, and troubleshooting common post-implementation issues.
I reduced duplicative content, preserved the implementation guidance advertisers needed, and moved deeper developer-specific details into links and handoff guidance so learners could work more effectively with technical partners.
The result
The final course consolidated four legacy courses into one focused Pinterest Academy experience and reduced redundant instructional content by approximately 30%. The redesigned structure made a complex technical topic easier to navigate while preserving the practical depth advertisers needed to understand Conversions API, prepare for implementation, and troubleshoot common issues.
Disclaimer
Pinterest owns all Pinterest Academy content, branding, and trademarks. This summary is shared for portfolio demonstration only and does not reproduce gated lesson content, confidential materials, or proprietary implementation details.
Pinterest owns all Pinterest Academy content, branding, and trademarks. This summary is shared for portfolio demonstration only and does not reproduce gated lesson content, confidential materials, or proprietary implementation details.
Contextual support concept
In-Product Learning Proof of Concept for Outreach Templates and Snippets
View Content ↗Strategy lens: Role-based workflow support
I developed a pilot-ready proof of concept to help Outreach users choose between Templates and Snippets without leaving their workflow. The friction was decision clarity: users needed lightweight guidance at the point of use. I owned the instructional flow, decision-support copy, and Help Center tie-ins, creating a reusable pattern for future contextual guidance.
Read challenge, approach, result
The challenge
How can contextual guidance help users choose the right reusable content tool without leaving the product experience?
My approach
I mapped key decision points in the user workflow and designed lightweight in-app guidance, including tooltips, decision-support copy, and links to relevant public Help Center resources.
The concept helped users distinguish between Templates as reusable starting points for full emails and Snippets as smaller reusable content blocks that can be inserted into existing messages.
The result
The proof of concept was prepared for a planned pilot but paused due to internal changes, including a shift in tooling. The work created a reusable pattern for future contextual support tied to workflow support, feature adoption, and first-value behavior.
Disclaimer
This case study has been generalized for portfolio demonstration only. It does not include proprietary Outreach implementation details, internal data, confidential workflows, stakeholder information, roadmap details, vendor decisions, unpublished product strategy, or internal screenshots. Product references are based on publicly available Outreach Help Center documentation. Outreach product names and trademarks remain the property of Outreach.
This case study has been generalized for portfolio demonstration only. It does not include proprietary Outreach implementation details, internal data, confidential workflows, stakeholder information, roadmap details, vendor decisions, unpublished product strategy, or internal screenshots. Product references are based on publicly available Outreach Help Center documentation. Outreach product names and trademarks remain the property of Outreach.
Support content
Redesigning a Toast POS Help Article
View Content ↗Strategy lens: Support content clarity
I redesigned a public Toast support article as a speculative documentation exercise. The original pattern created an opportunity to make technical steps easier to scan, apply, and troubleshoot. I owned the content restructure, plain-language rewrite, and accessibility-minded layout, showing how support content can better enable users at the moment of need.
Read challenge, approach, result
The challenge
How can technical support content be made clearer, more accessible, and easier for users to apply in the moment of need?
My approach
I used instructional design, content strategy, and UX writing principles to simplify the structure, improve readability, and create more actionable guidance.
The result
The final redesign shows how dense technical documentation can become a clearer, more user-centered support experience that better enables real-world performance.
Disclaimer
This redesign is an unsolicited educational exercise. All product names and trademarks are the property of Toast, Inc. and are used solely for critique and portfolio demonstration.
This redesign is an unsolicited educational exercise. All product names and trademarks are the property of Toast, Inc. and are used solely for critique and portfolio demonstration.
Customer Education Strategy & Business Impact
I design customer education systems that support learner confidence, business outcomes, cross-functional collaboration, and scalable program growth.
02
Customer education
Zillow Academy - Instructional Design for Premier Agent Success
View Content ↗Strategy lens: Customer education and business impact
I helped design Zillow Academy learning for Premier Agent partners who needed practical development that fit around real estate work. I owned instructional design for applied modules, practice activities, and performance-focused content, partnering with product, engineering, and business teams. Participation was associated with stronger work-with, conversion, and satisfaction outcomes.
Read challenge, approach, result
The challenge
How can a customer education program meet the needs of a diverse agent audience while also contributing to measurable business results?
My approach
I developed engaging learning modules that included videos, interactive quizzes, and practice scripts, with a focus on concise, high-value content that agents could apply directly in their work. I also partnered closely with product planners, engineers, and business advisers to create scalable learning experiences informed by real-world strategies from top-performing agents.
The result
Participation in Zillow Academy was associated with a 13% higher work-with rate, a 52% higher conversion rate, and stronger customer satisfaction scores, reinforcing the value of targeted, ongoing professional development.
Award winner
Docebo Inspire 2023 Award Winner
View Content ↗Strategy lens: Program impact and external recognition
Best Customer Education Program
Zillow Academy earned Docebo’s 2023 Best Customer Education Program award for its learner experience and measured business impact. I helped shape the learning strategy, success story, and award submission by connecting program design to outcomes such as conversion performance, customer satisfaction, learner engagement, and agent development.
Read challenge, approach, result
The challenge
How can a customer education program demonstrate measurable impact, sustained learner engagement, and a strong learner experience at scale?
My approach
I helped shape the platform’s learning strategy, overall experience, and success measures, while also co-authoring the award submission to clearly communicate Zillow Academy’s innovation, business impact, and learner-centered design.
The result
Zillow Academy was recognized with Docebo’s 2023 award for Best Customer Education Program. My contributions included helping define the metrics that demonstrated success, including improvements in conversion performance, customer satisfaction, and agent outcomes.
Academy launch
Zillow Academy Launch
View Content ↗Strategy lens: Academy launch and scalable learning access
"Amanda Douvier is the senior instructional designer behind Zillow Academy. To build the academy’s learning modules, she employs a variety of formats, including video, interactive quizzes and scripts used by agents for practice." - Zillow Blog
I helped build and evolve Zillow Academy as an on-demand learning platform for Premier Agent partners who needed flexible, practical development. My work focused on module design, applied practice, and scalable content structures that agents could use in an always-on industry. The platform became an award-winning resource for customer education.
Read challenge, approach, result
The challenge
How can a learning platform meet the needs of professionals in an always-on industry while still delivering relevant, practical development opportunities?
My approach
I helped design a self-paced learning experience that gave agents the flexibility to learn when it worked for them, while grounding the content in practical insights from top-performing professionals.
The result
The platform became an award-winning resource for Premier Agent partners, offering accessible, on-demand learning aligned to the realities of real estate work.
SME model
Building a Scalable SME Partnership Model for Customer Education
View Content ↗Strategy lens: SME partnership and learning operations
I designed a generalized SME partnership model to make customer education support more sustainable. The problem was not SME willingness, but unclear contribution paths, review expectations, and recognition. I owned the model structure, contribution tiers, manager guidance, and lightweight tracking approach, with proprietary details removed for portfolio use.
Read challenge, approach, result
The challenge
How can a customer education team create a more sustainable way to work with subject matter experts while improving content accuracy, workflow clarity, live learning support, and customer confidence?
My approach
I designed a lightweight SME partnership and recognition model that defined how experts could support customer education through content reviews, workflow validation, demos, live Q&A, office hours, and customer-facing learning programs.
The model included contribution types, recognition tiers, manager guidance, SME expectations, lightweight tracking, and low-budget recognition options.
The result
The final model gave the learning team a clearer way to request SME support, recognize high-value contributions, and make internal expertise more reusable across customer education.
It also supported stronger content accuracy, clearer customer-facing guidance, better live learning support, and more consistent recognition for work that often happens behind the scenes.
Disclaimer
This case study has been generalized for portfolio use. Company-specific details, internal data, and proprietary workflows have been removed.
This case study has been generalized for portfolio use. Company-specific details, internal data, and proprietary workflows have been removed.
Learning Systems, Measurement & Program Design
I connect learning strategy to business goals, learner needs, stakeholder expectations, and measurable outcomes.
03
Learning systems
Designing for Scale: A Thought Study on Global Learning Strategy
View Content ↗Strategy lens: Global learning ecosystem design
I created this independent thought study to explore how global learning can stay consistent, localized, accessible, and measurable. The constraint was working only from public information, so I focused on system design rather than internal assumptions. I owned the strategy framework, metrics map, and cross-functional workflow model.
Read challenge, approach, result
The challenge
How can a large-scale learning program balance global consistency with local relevance while remaining adaptable and measurable?
My approach
I developed a framework for learning-system design that connects business goals to learner needs through content strategy, behavioral design, and performance metrics tied to adoption and trust.
The result
The final deliverable is a multi-tab spreadsheet that maps scalable program design, success metrics, and cross-functional workflows. It reflects how I approach learning strategy with an emphasis on inclusivity, accessibility, brand consistency, and measurable impact.
Disclaimer
This project was created independently as a personal thought study. It was not requested, commissioned, or endorsed by Airbnb, Inc. or any other company. All references are based solely on publicly available information and my professional experience in instructional design and customer education. No confidential, proprietary, or non-public information was used in its creation, and this work respects all confidentiality obligations associated with the interview process.
This project was created independently as a personal thought study. It was not requested, commissioned, or endorsed by Airbnb, Inc. or any other company. All references are based solely on publicly available information and my professional experience in instructional design and customer education. No confidential, proprietary, or non-public information was used in its creation, and this work respects all confidentiality obligations associated with the interview process.
Measurement
Focusing on Outcomes - Instructor Led Training - Instructional Plan
View Content ↗I designed this instructor-led session to help content creators move beyond activity-based training measures. I owned the instructional plan, stakeholder-questioning framework, and outcome-focused practice activities. The session helped teams connect learning objectives to business outcomes and was later delivered beyond the original instructional design audience.
Read challenge, approach, result
The challenge
How can training teams move beyond learning objectives alone and design programs that are tied to measurable business impact?
My approach
Drawing on my ATD certification in Human Performance Improvement, I developed and delivered a session that helped participants distinguish learning objectives from outcomes, ask stronger stakeholder questions, and evaluate success using data-informed methods.
The result
Originally created for the instructional design team, the session gained traction and was later delivered to multiple business lines, helping reinforce a broader focus on outcome-based training design across the organization.
Needs analysis
Needs Analysis
View Content ↗I created this needs analysis for a new sales role while responsibilities, workflows, and skill expectations were still forming. I owned the discovery process, including leadership interviews, job shadowing, skill mapping, and training recommendations. The final plan connected onboarding, consultative selling skills, and ongoing development to business needs.
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The challenge
How can an effective training plan be built for a brand-new sales role when the responsibilities, workflows, and skill requirements are still emerging?
My approach
I interviewed leadership to understand the strategic goals and expectations for the role, then conducted job shadowing to observe workflows, tools, and client interactions in practice. From there, I mapped the hard and soft skills required for success, including consultative selling and upselling, and used that analysis to shape a learning recommendation.
The result
The final deliverable includes a curriculum recommendation for onboarding and ongoing training that aligns role expectations, skill development, and business needs.
Live Learning, Storytelling & Enablement Content
I create clear, engaging learning and enablement content for live experiences, team development, and practical performance support.
04
Live learning
Pinterest at OMR Festival 2025 - Presentation Development
View Content ↗I partnered with Pinterest teammates to develop booth presentations for OMR Festival 2025. The challenge was turning product value, client stories, and strategic insights into clear live-event content for a fast-paced audience. I contributed content strategy, slide copy, and speaker notes while aligning with design, copy editing, and stakeholder feedback.
Read challenge, approach, result
The challenge
How can live event content balance clarity, brand presence, and audience engagement in a fast-paced conference setting?
My approach
I created three presentations in collaboration with teammates and stakeholders across design and copy editing. I contributed content strategy, slide copy, and speaker notes, and helped shape a cohesive narrative that would resonate with diverse audiences while reflecting Pinterest’s bold, visionary presence at the event.
The result
The finished presentations supported a strong live workshop experience, translating product value and success stories into clear, engaging content for business audiences.
Job aid
Sales Success Framework: A Job Aid for Effective Client Engagement
View Content ↗I created this job aid to give sales professionals a practical structure for stronger client conversations. The problem was helping teams move from generic guidance to repeatable behaviors. I owned the C.A.R.E. framework, examples, and conversation prompts, focusing on active listening, pain-point discovery, storytelling, and solution alignment.
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The challenge
How can a simple resource help sales teams lead stronger client conversations and respond more effectively to customer needs?
My approach
I developed a framework-based job aid that emphasizes questioning techniques, storytelling strategies, and methods for identifying client pain points. The goal was to support active listening, relationship-building, and more effective solution alignment.
The result
The final tool offers practical guidance that helps sales professionals navigate conversations with greater confidence, clarity, and strategic focus.
Team development
Team Upskill Slide Notes and Presentation Timing Documentation
View Content ↗I helped launch this team upskill series to strengthen instructional design craft and create a regular rhythm for professional development. I owned session planning, slide notes, and timing documentation for a graphic design basics session. The work helped make team development more structured, repeatable, and easier to facilitate.
Read challenge, approach, result
The challenge
How can a leader create meaningful development opportunities that strengthen both individual capability and the overall quality of the team’s work?
My approach
I helped lead this initiative by identifying an opportunity to build stronger visual design skills across the team and creating learning experiences that supported that growth. This session focused on graphic design basics and was designed to help instructional designers make more informed, effective choices in their course design work.
The result
The series became part of our regular professional development rhythm, supporting team growth, encouraging continuous learning, and helping raise the quality of the eLearning experiences we created.
Visual design
Understanding Color Theory in Learning Design: A Presentation for Instructional Designers
View Content ↗I created this color theory session to help instructional designers make more intentional visual design decisions. The need was practical: improve course clarity, engagement, accessibility, and consistency without turning IDs into graphic designers. I owned the presentation structure, examples, and application guidance for learning design contexts.
Read challenge, approach, result
The challenge
How can a leader support the growth of instructional designers in ways that improve both individual capability and the overall quality of learning experiences?
My approach
I designed this session to help the team understand how color theory can shape learning materials and environments. The presentation focused on the psychological impact of color, its influence on engagement and meaning, and practical color relationships that support clarity, accessibility, and more effective instructional design.
The result
The session became part of our ongoing professional development work, helping team members build stronger design instincts and apply those skills to create more thoughtful, visually effective learning experiences.
Storytelling
The Power of Storytelling in Learning Design: Enhancing Engagement and Retention
View Content ↗I created this storytelling session to help instructional designers use narrative more intentionally in learning experiences. The gap was moving beyond information delivery into content that felt memorable, relatable, and useful. I owned the examples, structure, and practical strategies for applying character, conflict, and resolution across learning formats.
Read challenge, approach, result
The challenge
How can a leader support the growth of instructional designers in ways that deepen their craft and improve the quality of the learning they create?
My approach
I developed this session to show how storytelling can strengthen instructional design by making content more engaging, memorable, and relatable. I explored key narrative elements such as character development, conflict, and resolution, and shared practical strategies for applying storytelling techniques across a variety of learning formats.
The result
The session supported team growth by helping instructional designers build confidence in using storytelling more intentionally, contributing to stronger learning experiences and a more creative, learner-centered design practice.
Interactive Learning & Multimedia Samples
I use hands-on design and development skills across interactive learning, mobile-first design, scenario-based practice, voiceover, video, and lightweight prototyping.
05
Rise course
Customer Satisfaction (CSAT) Sample Rise Course
View Content ↗I built this sample Rise course to show how customer service concepts can feel less generic and more actionable. I owned the visual direction, scenarios, custom graphics, and interaction choices, using empathy, active listening, and problem resolution as the core practice areas. The sample demonstrates clear, learner-friendly course design.
Read challenge, approach, result
The challenge
How can a course on empathy, active listening, and problem resolution feel meaningful rather than generic?
My approach
I combined scenario-based learning, visual storytelling, real-world examples, custom graphics, and intuitive layouts to create a course that is both engaging and easy to navigate.
The result
The final course demonstrates how strong visual design and interactive elements can make essential customer service skills more approachable, memorable, and applicable in real-world interactions.
Mobile-first
Storyline 360 Content for Mobile Devices: Mobile-First Accessible Design
View Content ↗I created this mobile-first Storyline sample to explore how eLearning can work better for learners using smaller screens. I owned the narrated, captioned build and focused on accessibility, usability, and device flexibility. Although it was not released, it helped test practical design choices for mobile-friendly learning.
Read challenge, approach, result
The challenge
How can an eLearning experience be designed for mobile use while still supporting accessibility and a strong learner experience?
My approach
I created a fully narrated and close-captioned course sample with a mobile-first mindset, focusing on accessibility, usability, and a design experience that works well for learners accessing content from different environments and devices.
The result
Although this course was never released, it served as a valuable exploration of mobile-first design and accessible development practices in Storyline 360.
Scenario practice
Conversation Interaction
View Content ↗I designed this conversation interaction to help learners practice client communication before applying it on the job. I owned the branching-style practice flow, prompt structure, and feedback approach. The sample shows how a low-risk interaction can reinforce decision-making, confidence, and realistic communication behaviors.
Read challenge, approach, result
The challenge
How can learners build confidence in client conversations before applying those skills in real-world interactions?
My approach
I created an interactive practice experience that allows learners to work through a client conversation and apply communication skills in a guided, low-risk environment.
The result
The final interaction demonstrates how conversation-based practice can help learners build confidence, reinforce decision-making, and prepare for real client discussions.
Simulation
Learner Q&A / Practice Scene
View Content ↗I created this simulation practice scene to make soft skills training feel more realistic for sales professionals. I owned the learner scenario, Q&A flow, and practice structure, giving learners a way to apply communication choices in context. The sample demonstrates applied practice rather than passive content review.
Read challenge, approach, result
The challenge
How can soft skills training for sales professionals feel realistic, relevant, and useful in day-to-day interactions?
My approach
I designed a simulation-based practice scene that gives learners the opportunity to apply communication skills in context, reflect on their choices, and build confidence through guided interaction.
The result
The final scene demonstrates how simulation can make soft skills learning more engaging, practical, and applicable to real sales conversations.
Prototype
Canva Code Proof of Concept
View Content ↗I built this Canva Code proof of concept to test lightweight learning interactions outside a traditional LMS. The constraint was using a simple, emerging tool rather than a full eLearning platform. I owned the prototype concept and interaction design, using the experiment to evaluate flexible delivery options for future learning support.
Read challenge, approach, result
The challenge
How might lightweight, interactive learning experiences be developed and embedded beyond standard LMS-based delivery?
My approach
I used Canva Code to experiment with a proof of concept focused on creating embeddable learning interactions that could support more flexible delivery options and new kinds of learner engagement.
The result
This early prototype helped me evaluate the potential of Canva Code as a tool for extending learning experiences beyond traditional platforms, and it continues to inform my thinking about lightweight interactive design.
Voiceover
Sample Podcast Voiceover
View Content ↗I contributed voiceover to this customer-facing podcast sample to support learning in an audio format. The goal was to make the content clear, approachable, and easy to absorb without relying on visuals. This sample shows my ability to support customer education through polished voice-based delivery.
Read challenge, approach, result
The challenge
How can audio content support learning in a way that feels clear, engaging, and easy to absorb?
My approach
I contributed voiceover work to create an audio learning experience that was approachable, polished, and aligned to the tone and goals of the content.
The result
This sample highlights my ability to support learning through voice-based content and shows how audio can be used as an engaging format within a broader customer education experience.
Video
Requesting Reviews: Voiceover and Video Sample
View Content ↗I created this video and voiceover sample to show how multimedia can make learning content clearer and more engaging. I owned the vocal delivery and presentation approach, focusing on tone, pacing, and learner-friendly communication. The sample demonstrates my ability to support learning beyond written or slide-based formats.
Read challenge, approach, result
The challenge
How can video and voiceover be used to make learning content more engaging, clear, and effective?
My approach
I created this sample to demonstrate how visual delivery and vocal presentation can work together to support comprehension, tone, and learner engagement.
The result
The final sample reflects my ability to contribute to multimedia learning experiences through both video and voiceover work.
Professional Toolkit
Tools I use to design, build, and manage learning experiences
A scannable view of the platforms, authoring tools, design apps, AI tools, and collaboration systems I use across customer education and product learning work.
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Absorb LMS
Learning management system
Adobe Audition
Audio editing
Adobe Illustrator
Vector graphics and icon design
Adobe InDesign
Layout and print design
Adobe Photoshop
Image editing and optimization
Adobe Premiere Pro
Video editing
Articulate Rise 360
Responsive, web-based course builder
Articulate Storyline 360
Advanced interactive eLearning authoring
Asana
Project and workflow tracking
Atlassian Confluence
Team documentation and knowledge base
Atlassian Jira
Issue tracking and project planning
Camtasia
Screen recording and video editing
Canva
Graphic design for presentations and course assets
ChatGPT
Content generation, scriptwriting, scenario writing
Claude
AI-powered research and drafting
DeepSeek
Generative AI for content ideation and refinement
Docebo
Learning management system
Evolve
Responsive authoring with branching and simulations
Figma
UI design, prototyping, and collaboration
Google Workspace
Productivity suite for Docs, Sheets, Slides, and collaboration
Grammarly
Grammar and tone refinement
Highspot
Sales enablement and content management
Intellum
Learning management system
Microsoft 365
Productivity suite for Word, Excel, PowerPoint, and collaboration
Microsoft Teams
Chat, meetings, and file collaboration
Miro
Virtual whiteboard for journey mapping and collaboration
MURAL
Collaborative diagramming and brainstorming
NotebookLM
AI-enhanced knowledge synthesis and research
Salesforce
Customer education and sales alignment workflows
Skilljar
Learning management system
Slack
Team communication and collaboration
Smartsheet
Spreadsheet-style project management
Trello
Project and task management
Professional Certifications
Professional Certifications
I hold multiple professional certifications from the Association for Talent Development (ATD), including the ATD Master Instructional Designer™, Improving Human Performance, and Design Thinking and Rapid Prototyping for Instructional Design, demonstrating my expertise in developing impactful learning solutions and performance improvement strategies.
ATD Master Instructional Designer™
Association for Talent Development (ATD)
The ATD Master Instructional Designer™ program is an advanced credential that covers the entire process of analysis, design, development, implementation, and evaluation of learning programs. It is designed for experienced instructional designers seeking to deepen their expertise and achieve mastery in instructional design, enabling them to create impactful learning solutions across various modalities.
Credential ID: fe8a0ff7-3d8b-4207-94d3-e976df3c29bb
View credential
Improving Human Performance
Association for Talent Development (ATD)
The Improving Human Performance certification focuses on enhancing performance with a systematic and results-based approach driven by business needs. Participants learn to apply analysis models to determine human performance gaps and outline strategies for addressing their root causes, aiming to improve employee productivity and organizational effectiveness.
Credential ID: 17f23e72-105a-4974-8221-593b4a3ad90f
Design Thinking and Rapid Prototyping for Instructional Design
Association for Talent Development (ATD)
This certification explores the five phases of design thinking and helps instructional designers create iterative prototypes to deliver effective instructional design projects. Participants learn to leverage an iterative process and learner input for successful instructional design, enhancing their ability to develop user-centered learning experiences.
Credential ID: 21bcb33d-2dcd-4833-9c41-c3845299e26f
Let’s connect
I’m always interested in thoughtful conversations about customer education, product learning, contextual support, and learning strategy for complex SaaS products.
Connect on LinkedIn