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Work sample
Zillow Academy Instructional Design for Premier Agent Success
A customer education work sample showing how applied learning for Premier Agent partners supported practical development in a fast-moving real estate context.
Sample typeCustomer education
FormatOn-site context page
FocusCustomer education for partner audiences
SourcePublic Zillow page
Overview
I helped design Zillow Academy learning for Premier Agent partners who needed practical, on-demand professional development that fit around real estate work. My work included applied modules, practice activities, and performance-focused content created with cross-functional partners.
This page keeps the portfolio context together while linking to the public Zillow article New Zillow Academy courses to grow your business as the original source.
Design focus
- Customer education for Zillow Premier Agent partners
- Short, practical learning that supports shifting partner needs
- Applied practice and flexible learning formats
- Business-aligned learning outcomes tied to customer experience and conversion
Source highlights
The Zillow article frames Zillow Academy as on-demand learning for Premier Agent partners whose roles shift constantly between advice giver, deal maker, problem solver, and more.
Agents who’ve completed Zillow Academy courses have, on average, a higher customer satisfaction score, a 13% higher work-with rate and a 52% higher conversion rate than partners who haven’t used Zillow Academy.
— Zillow Blog, “Zillow Academy: Teaching Premier Agent partners strategies that turn connections into closings”
- The source positions Zillow Academy as learning that helps partners drive results across different parts of the real estate workflow.
Open the full experience
The Zillow article is best viewed directly in its original environment.
What this demonstrates
- Customer education connected to partner performance and customer experience outcomes
- Ability to design learning for busy external audiences with real business constraints
- Use of practical, on-demand formats to support behavior change
- Portfolio-safe presentation of public work while keeping the original source available
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